Hard Day at the Office

Sitting here at The Istana at the conclusion of a 2 night management stay. The Istana is a 5 bedroom property located atop the cliffs near Uluwatu Temple in the very southern portion of Bali. The villa has a fabulous view West, over the Indian Ocean. It makes for some of the most spectacular sunsets…
We (BHM) periodically do management stays at the villas we operate. The stays are intended to put the staff through their paces, to evaluate F&B and service levels, and to spend some time walking the property and discussing issues with the villa management. We try to do these twice a year, but it’s a challenge to find open slots on calendars and with people’s schedules, etc. It is also, frankly, one of the great perqs of this job…
The Istana has a staff of 22 persons and a restaurant style F&B service. As a result, quality control, training and day to day management issues are constantly a challenge. The fact the the villa is replete with wood and open to the sea breezes also brings non-stop maintenance issues. 2 pools, a proper service kitchen, genset, etc., etc., also add to the maintenance burden.
At the conclusion of this stay, it’s fair to say in hindsight that all is in suprisingly good order. We’re making a few menu changes and are actually decreasing some F&B prices, but aside from that and some changes to landscaping policy, all is well and we’re ready for the Christmas Season rush.
To learn more about The Istana, visit the website at www.TheIstana.com.
To learn more about BHM, go to www.BHMVillas.com.
